Fewer obstacles, more growth, secure transactions:

Strategic M&A communication

When it comes to mergers and acquisitions (M&A), strategically sound communication is of the utmost importance. And it is essential to explain the strategic reasons for the merger or acquisition to shareholders, investors or employees in order to strengthen their understanding and trust in the transaction.

At the same time, clear and consistent M&A communication helps overcome the challenges that usually accompany a merger - regardless of whether they are financial, legal or operational. Professional communication via an M&A agency minimises risks and misunderstandings by providing concise information.

Furthermore, M&A communication ensures the loyalty and commitment of employees to the company. Transparent statements help reduce uncertainty and significantly lower concerns, scepticism and rejection.

At the same time, customer trust also needs to be maintained. After all, customers may also be concerned if the company with which they have done good business up to now suddenly changes. Highlighting the opportunities in this regard and demonstrating how low the risks are is of immense help to the transaction.

Another area of focus is investors and the share price. Here, targeted communication by an M&A agency gets investors and financial analysts on board and excludes post-merger negative effects on the company's financial well-being and share price as comprehensively as possible.

In this respect, M&A communication contributes significantly to the success of the transaction and prevents possible disruptions. This calls for partners who accompany this process with the utmost seriousness and empathy. We at the Ruess Group do just that. After all, sustainable, secure growth processes are one of our areas of expertise.

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Mergers and acquisitions are important for business success

Mergers and acquisitions can have a significant impact on business success. They offer a variety of strategic advantages and opportunities to increase a company's value, growth and competitiveness. Some of the most important aspects of their significance are as follows:

1. Growth:

M&As offer a sure way to accelerate corporate growth. Instead of laboriously entering new markets or launching new products, they gain market share by buying another company, thereby increasing sales and profits.

2. Diversification:

M&As can significantly increase portfolio diversification. They allow companies to tap into new industries and business areas, spread risk more broadly and offset fluctuations in one or other business area with the newly acquired business areas.

3. Synergy effects:

The anticipated synergy effects are one of the most important goals of M&As. This is because the merger of two companies makes it possible to rationalise resources – and thereby increase both profitability and efficiency.

4. Market entry:

Thanks to M&As, companies can enter new and, above all, global markets faster. This saves the time and resources that would be needed to build up a presence from scratch. This is especially attractive for new markets that are key to new growth.

5. Innovation:

Especially when acquiring start-ups or technology firms, companies can access innovative products and services that strengthen their digital competitiveness after the transaction. This is particularly important in industries where competition is marked by rapid technological change.

6. Brand strengthening:

By acquiring an established brand or a well-known company with a loyal customer base, the brand strength of the acquiring company is improved and customer loyalty is increased. These are two points that lead to a competitive advantage in both the short and long term.

7. Capital:

M&As are typically an extremely efficient way to raise capital and secure financing. This is because the capital and creditworthiness of the acquired company can be used to finance the growth of the acquiring company.

8. Share price:

A successful M&A story usually boosts the share price and increases the company's value for shareholders and investors. This is important because a company must always strive to further enhance and maximise shareholder value.

9. Competitive advantages:

With M&As, companies can gain significant competitive advantages, expand their market position, combine resources and expand their capabilities in general. This is important for strengthening their position in a globalised business environment.

10. Crisis management:

Especially in economically difficult times, M&As are a good way to overcome crises. Because a merger with another company can, on the one hand, restore financial stability and, on the other hand, open up strategic opportunities to adapt to changing markets.

Strategic planning and risk minimisation

Mergers and acquisitions are among the most important strategic options a company has for accelerating growth, increasing competitiveness and expanding corporate success. But there are also significant challenges and risks.

Strategic merger planning is a critical process for both companies involved in the transaction. The aim is to communicate in a way that maximises the benefits and minimises the risks, with the help of an experienced communications consultancy.

That is why the strategic planning of a merger or acquisition always begins with a clear definition of the objectives: Why are we doing this? Do we want to accelerate growth? Do we need new markets? Are there many synergies here? All of this should be based on thorough market research and a meticulous evaluation.

At the same time, a thorough due diligence review is essential. The aim is to assess the financial health, legal obligations and operational performance of the acquisition candidate. This is particularly important to identify hidden risks and ensure that the process is based on solid foundations.

The most critical steps here are to value the target company and determine a reasonable purchase price. After all, overpaying can create financial stress, while an inadequate valuation can put the target company and its shareholders in a difficult position.

Another step is to integrate the target company into the existing structures. Synergies should now be realised to ensure the long-term success of the transaction. This is why M&A communication also plays an important role here in order to fully achieve the success of the transaction.

Some risks at a glance

1. Cultural differences:

If the corporate cultures of the buyer and the target company are not a good match, cultural conflicts and employee dissatisfaction can complicate the integration.

2. Financial risks:

M&As can entail significant financial risks if the transaction leads to high debts or if the hoped-for synergy effects cannot be realised.

3. Legal risks:

M&As entail numerous legal risks. The most important of these include breaches of contract, liability issues and various regulatory challenges.

4. Operational risks:

The integration of two companies often brings with it operational challenges. These include technical difficulties, logistical problems and interruptions to business operations.

5. Resistance:

Shareholders, employees, customers and suppliers may oppose the M&A transactions. Resistance that jeopardises the transaction or at least requires significant adjustments.

6. Damage to reputation:

If an M&A transaction is unsuccessful or associated with negative headlines, it can damage the reputation of the companies involved. However, the biggest problems usually arise from an overreaction to such developments. Therefore, an experienced M&A agency can prevent a lot of damage through professional crisis communication.

7. Strategy risk:

Overreliance on M&A as a base-growth strategy can make a company vulnerable to market and industry risks. This is also because this approach leaves other strategies untapped.

8. Value destruction:

If the expected synergies are not achieved or the purchase price is excessive, the transaction can, in the worst case, lead to value destruction.

9. Loss of time and resources:

M&A transactions require a lot of time and some resources for planning, due diligence, negotiations and integration. If a transaction fails, these resources may have been used in vain.

10. Political and regulatory risks:

Political developments and regulatory changes can influence M&A transactions, create uncertainty and lead to the failure of the transaction.

Communications planning

An experienced M&A advisor plans the communications carefully with the aim of ensuring a successful and smooth transaction. The communications strategy needs to be geared towards informing the various stakeholders and minimising uncertainty.

1. Internal communications:

As mentioned, employees are one of the most important stakeholders. For this reason, they need to be informed about the planned transaction as early as possible. The focus should therefore be on clear messages regarding the reasons, objectives and implications for the workforce.

Furthermore, the workforce should be given the opportunity to ask questions, express concerns and make suggestions for improvement on an ongoing basis. This will help ensure that all employees feel that they are an important part of the merger and that their needs are always taken seriously.

Here, managers play a decisive role in conveying information. They need to understand the strategy and objectives of the transaction in order to communicate them effectively. The same applies to the integration teams responsible for planning and implementing all M&A activities.

In this context, internal communication should focus particularly on shared values and corporate culture. This is to ensure that all employees can identify with the new direction of the two companies.

2. External communications:

External stakeholders such as investors and shareholders need to be kept constantly informed about the progress of the transaction. This includes explaining the financial implications and breaking down the benefits. Clear, consistent and transparent communication will help ensure their trust and support.

Additionally, customers and suppliers should be informed about the transaction and its impact on the business relationships. Here, clear communication helps dispel uncertainty and maintain customer loyalty. It is important to assure customers that their needs will continue to be met in the future.

Another important aspect of external communication is dealing with the media. Messages should be formulated professionally to enable objective, accurate reporting. Selecting the right media channels also helps steer reporting in a positive direction.

The last external aspect is aimed at the regulatory authorities, which in some cases have to approve the M&A transaction. To this end, communication should be professional, cooperative and in accordance with the applicable legal requirements in order to facilitate final approval.

Step by step

to targeted M&A

communications

1. Early planning:

Planning of the communication strategy has to start very early in the M&A process to allow sufficient time for preparation and to identify possible challenges.

2. Develop clear messages:

The messages formulated have to be clear and understandable, highlighting the reasons for the transaction, the strategic objectives and the benefits, and be consistent both internally and externally.

3. Communication timing:

The timing of the communications should be carefully planned to share the right information at the right time and avoid confusion and the resulting resistance.

4. Select communication channels:

The selection of the right communication channels, such as e-mails, internal meetings, press releases or social media, should be geared towards getting the messages across to the target groups.

5. Assemble a team:

An experienced communications team should be put together to support the transaction, with the skills and resources to implement the strategy.

6. Feedback and adaptation:

The communications team needs to be able to respond to feedback and changes. This is why continuous monitoring and adaptation are critical to ensuring that the communication works.

7. Prepare crisis communications:

A crisis communication strategy should always be developed in advance to be prepared to effectively manage any issues or challenges that may arise.

Expertise is the be-all and end-all

M&A communications advice plays perhaps the most important role in the planning, implementation and control of communications. It is essential that the advisor is experienced and has a wide range of skills and abilities: 

1. M&A expertise:

A sound knowledge of the M&A process is essential. The consultant should have a deep understanding of the various phases of M&A transactions, from due diligence to negotiations and integration, as well as the legal and financial aspects of a transaction.

2. Communication strategy:

Developing a clear, effective communication strategy is also of vital importance. This includes identifying target groups, formulating messages, selecting communication channels and developing timing.

3. Crisis communications:

Developing and implementing a crisis communication strategy is also essential to be prepared for unexpected issues or challenges. This calls for quick thinking and the ability to act under pressure.

4. Internal communications:

The consultancy should also have experience in internal communications, including the ability to effectively inform the workforce and foster employee engagement. This also includes dealing with cultural change and employee fears.

5. External communications:

The ability to communicate with external stakeholders such as investors, customers, suppliers and the media is also a key factor, especially when developing messages that build trust among the various target groups.

6. Media relations:

The consultancy should be experienced in media relations, including the ability to maintain media contacts, formulate press releases and respond to media enquiries. All to positively guide and influence media coverage of the transaction.

7. Legal and regulatory knowledge:

An understanding of the legal and regulatory requirements for M&As is part of the job description. This is because the consultancy always has to be able to ensure that all measures and activities comply with the applicable laws and regulations.

8. Industry knowledge:

The requirements for M&A communication can vary from industry to industry. Therefore, the consultancy should have in-depth industry knowledge in order to understand and positively master the special needs and challenges.

9. Project management:

The ability to effectively organise and manage communication projects is also vital to the success of the transaction. This includes setting goals, allocating resources, monitoring progress and adhering to timelines.

10. Analysis and measurement:

An M&A communications consultancy should always be able to measure and analyse the success of its communications strategy. This includes tracking key figures, evaluating feedback and adjusting the strategy if the situation requires it.

11. Change management:

Many M&A transactions lead to a change in corporate culture and workflows. In this case, the consultancy needs to have change management expertise to ensure that doubts and uncertainties do not lead to resistance.

12. Flexibility and adaptability:

M&A transactions can take an unpredictable turn at any time. It is therefore essential that the consultancy is flexible and adaptable at all times in order to be able to respond to changing circumstances and challenges.

13. Creativity and innovation:

The consultancy must be able to develop creative ideas to effectively convey the messages and narratives. Innovative communication approaches help to get the messages across more effectively and spark the interest of the target groups.

In short, M&A success stands on many pillars

The success of an M&A communications consultancy is the result of many factors and strategic approaches. One of the central components here is undoubtedly the expertise and experience of the team that is familiar with the complex aspects of mergers and acquisitions.

Thorough strategic planning is also essential. The M&A consultancy has to develop a clear communications strategy that is aligned with the specific objectives and the interests of all stakeholders. This alone calls for an in-depth understanding of the industries and markets involved.

Furthermore, it is vital to identify the various target groups and understand their specific needs and concerns. This enables the M&A advisory firm to develop targeted, effective communication that is perfectly tailored to the respective interests.

Communicating clearly and transparently is another key aspect. To achieve this, the consultancy needs to ensure that all relevant information is presented openly and comprehensibly, both internally and externally. This helps build stakeholder trust and minimise potential uncertainty.

An established network and good, long-standing relationships with relevant partners such as media representatives, politicians, the public and regulators are also of great benefit. To enable smooth collaboration and to place information in a targeted manner.

Crisis management is another important aspect. This is because M&As often encounter unexpected challenges that need to be overcome quickly and effectively. We at the Ruess Group do just that. And not just since yesterday, but for almost 20 years. For names that are well known and those that are currently getting ready for the spotlight.