Operation & Optimisation

The Operation service includes all services provided after the deployment of a new digital solution or technology to ensure that the solution works properly and meets business expectations.

It usually includes monitoring and maintenance of the systems and applications to ensure that they are available and reliable at all times.

Monitoring refers to the supervision of specific performance indicators. With the help of defined alarms and protocols, we can draw attention to problems and malfunctions in a timely manner so that we can respond immediately.

Through the process of Continuous Improvement, business processes, products and services are constantly reviewed, analysed and optimised to improve their efficiency and effectiveness. It involves the application of various tools and techniques that identify deficiencies, correct errors and improve performance.

Without changing functionality, Refactoring involves revising existing software systems to improve their quality and maintenance characteristics. It involves performing code clean-ups, improving the architecture and simplifying the design. When implemented effectively, refactoring services can significantly reduce our clients’ maintenance costs.

A Review service refers to the systematic review and evaluation of a product, service or process to identify strengths and weaknesses and make recommendations for improvement. This improves efficiency, quality and usability while contributing to improved future decision-making.

An Audit is a systematic review and examination of an organisation, process or product to assess compliance with specific rules, standards or requirements. It is used to identify and assess risks, uncover weaknesses and make recommendations for improvements that will enhance performance and efficiency.

Infrastructure Management Support Service is a service that deals with the monitoring, maintenance and optimisation of an organisation’s technical infrastructure. It includes tasks such as monitoring system performance, security and availability, or checking capacity management to ensure that the infrastructure is always up to date and ensures a smooth operating environment.

When using the Managed Operations service, an external organisation takes responsibility for the operation and monitoring of a technical system or business application. Again, monitoring and maintenance, problem resolution, capacity management and security audits are part of the tasks for the reliable functionality of the system. Managed operations allow an organisation to increase its internal IT capacity while minimising costs and risks.

Business Continuity Management (BCM) describes a process that enables companies to maintain their business operations in the event of unexpected disruptions or disasters. It includes prevention, preparation, response and recovery measures to minimise the impact of disruptions on business operations. The objectives of BCM are to maintain business-critical processes, mitigate business losses and restore business operations within an acceptable timeframe.

Application Management is the operation and maintenance of applications to sustain and improve their functionality and performance. The goal of application management is to ensure an optimal user experience and satisfaction – while keeping costs and risks low.

Application Maintenance primarily describes the process of monitoring, maintaining and troubleshooting software applications to ensure full functionality of the digital product. In this process, all security concerns are also closely addressed and integrated into the application monitoring process.

Maintenance is the process of servicing and repairing technical systems to ensure that they are error-free and stable. The aim is to minimise downtime and improve the life and efficiency of systems through monitoring, troubleshooting and regular maintenance and updating to ensure business continuity.