Success through user-centred experiences
Experience & Design
Successful digital products all stand out for one thing above all else: They put customers in the spotlight and meet their needs with pinpoint accuracy. Only those who know their users understand how to convince and inspire them: with intuitive user guidance, exciting functions and great designs.
Inspiring customers with great experiences
Our expertise in Experience Design
In experience design, experiences are created that not only involve services and digital products, but also encompass business processes and structures. We design the customer experience across all touchpoints and channels, creating new business ecosystems.
The design process
Our Experience Design process
Experience design is an interdisciplinary, iterative process. We always build each project team with specialists from the individual areas. Strategists, content experts, designers, developers and marketing specialists form the basis of your success.
The best way to achieve this is to bring together up to 10 or 12 experts from different areas in an efficient process – in different constellations depending on the client and the project. Every project brings with it different requirements that need to be met. And with us, no two projects are alike.
The transitions between individual process steps are undefined and merge into each other. In this agile process, design decisions are not always set in stone and have to adapt to changing conditions – iterative, interdisciplinary and agile.